Term & Conditions / House Rules

Dear guests, to ensure safety and comfort of our guests during their stay, we have clarified some guidelines We assume that the Guests are familiarised and fully understand the Guest House Rules at the beginning of their stay in our Guest House.

Check In/Out Times
- Rooms can only be used by guests who are duly registered at the time of check in with a valid identity document.
- Check-In Time is after 01:00 PM and Check-Out Time is before 11:00 Am. Any extension to the check out time either pre-arranged or as a late departure, may or may not incur a charge upon departure.
- Please carry a valid government issued photo identity and address proof with you for Check-In Procedure. PAN Card is not accepted as a valid Identity Card.
- We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is resulted from a mistake or error.
- If our Check-In/Out timing does not suit your holiday program, kindly inform us about the same. Necessary room allotments can be arranged on prior information, subject to availability, and may be chargeable by us directly.

Early Departure / Check Out Policy
Upon Check In, guests will be asked to confirm the departure date. Changes to the departure date may be made without penalty if the rate plan permits and if done before the end of the arrival day. The full amount of room night shall be payable by the guest if they wish to leave the guest house prior to their check out date.

Damage to Homestay / Guest House property
Crystal Mountain Guest House reserves the right to charge guests the cost of rectifying the damage. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest and send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum

Linen:- Minor stains on bedsheet / towel / curtains etc. that can be removed through laundering may result in a lower fee or no fee at all. However, if the stain is set and cannot be removed, we will charge the full replacement cost of bedsheet towel / curtains.

Removal From Homestay / Guest house Property
Crystal Mountain Guest House reserves the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest and send an invoice for the amount to the registered address.

Inappropriate Behavior, Loud Music, Noise & Bon Fire
It is the Homestay / Guest House policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behavior. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behavior is brought to the attention of the Duty Manager, the guest house reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the guest house's discretion, or guests may be asked to leave the guest house .

Loud music or any kind of music that could disturb others is not allowed in any condition. From 11:00 pm to 07:00 am is the time of night peace. Noise between this period is strictly prohibited in the rooms or property. We invite every guest to be careful during this period and not cause noise that can disturb other guests or the neighborhood. Disturbing other Guests is not allowed. The hotel keeps the right to refuse further hospitality to the Guest who disturbs other Guests or on other way disrespects House Rules.

Considering environment we do not offer bonfire to any of our guests because bonfire can produce 'greenhouse' gases such as carbon dioxide which add to global warming. Also Outdoor recreational fires can become a considerable source of fine-particle air pollution.

Lost / Damaged Property
In case any guest lose any belongings during their stay or incur damage to their property, the provision of the Guest house Proprietors Act will apply. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest's departure it will be disposed of by the guest house .

Vehicle Parking
All vehicles are parked at the owner's risk. Should a problem occur with a vehicle in the guest house car park or outside of the guest house, the guest house cannot accept any liability. If a vehicle is left in the guest house car park for more than 8 hours after the guest has departed without the written consent of the guest house , the guest house reserves the right to remove the vehicle at the owners expense.

Child Policy
Crystal Mountain Guest House recognizes children as being 12 or under. Please be aware that individuals over 12 will be classed as adults and charged accordingly on arrival. A child below the age of 6 years is complimentary without an extra bed with their parents. Child food i.e. milk etc. is chargeable. Children's of agar 7 to 12 are also chargeable.

Other Important things to note:-
- Dogs & Other Pets are not allowed.
- Linen and towels are changed every third day. Guests can request new towels and replace them. No house keeping service after 5 PM, if you want your room clean then you have to leave your room keys with us so we can clean the room in the day time.
- Please do not use bed sheets and towels to clean your shoes, room dirt and any kind of dust. If such dirt gets found in bedsheets and towels that cannot be cleaned even after washing, then you will have to pay the full purchasing amount for it.
- The electric kettle (Only provided in Duplex and Family Rooms on the 3rd floor) will only be used to heat water; nothing other than water should be heated in it. By doing this the electric kettle gets damaged. If it is found like this then you will have to pay the full purchasing price of the kettle.
- Visitors to the room are not permitted after 09.00 p.m.
- Please refrain from bringing any eatables from outside.
- Breakfast timings are 8:30 - 10:30 am and Dinner 08:00 - 10:00 pm henceforth any requests for meals will not be accepted.
- -Breakfast and Dinner is served only in dinning. (For CP & MAP Plan).
- -Major meals like breakfast, lunch & dinner are not allowed in the room, for this you will have to come to the dining room or rooftop seating. However you can have snacks in the room.
- For winters Room heater charges are not included in the above tariff and if required would be charged extra Rs. 500/- per day.
- Wi-Fi internet is free and available in the entire guest house. Password is provided at the time of Check in.
- Kindly note that in case you are traveling by taxi or personal car, we shall not be responsible for your driver's stay. However we provide them complimentary meals/bathroom for fresh'n up and a blanket to sleep in their cars only.
- Cancellation or Alteration in bookings is entertained. But prior information is required at least a week before your Check-In date. Kindly also refer our Reservation/Cancellation or